Jewel Door is a jewellery rental platform from Liyatto. Customers rent jewellery from independent shops that use the platform. This page explains how cancellations and refunds work.
Cancelling a booking
- You can cancel a booking yourself in the app or on the website, until the shop has sent your jewellery. Once any item has been sent, the booking can no longer be cancelled in the app — please contact the shop.
- When a booking is cancelled, the jewellery is released for other customers.
If the shop rejects your order
- A shop may reject an order before sending it — for example if the jewellery is unavailable. You will receive a notification in the app with the shop's reason.
- If you had already paid an advance, the shop will refund it to you. Contact the shop using the details in your booking if you have not received it.
Refunds
- Payments for jewellery rentals are made to the shop you are renting from, through our payment partner PayU. Refund amounts and timelines for rentals are decided by that shop and shown to you before you pay.
- Approved refunds are returned to the original payment method. Banks and PayU typically take 5–7 working days to show the amount.
- Security deposits, where charged, are returned after the jewellery is received back in its original condition, after deducting any agreed charges for damage, loss or late return.
Shop subscription fees
Shops pay Jewel Door a subscription fee to use the platform. Subscription fees are charged for the period shown at checkout. For a payment made by mistake or charged twice, write to us within 7 days at the address below and we will correct it.
Failed payments
If money is deducted but your booking shows as unpaid, it is normally returned automatically by your bank within 5–7 working days. If not, contact us with your booking number and the transaction reference.
Contact us
For any cancellation or refund question, write to liyatto2023@gmail.com with your booking number, or contact the shop you booked with.